Refund policy
Onaprint Co. Return Policy
At Onaprint Co., we are committed to providing high-quality products and a great shopping experience. Since our items are made-to-order, we have the following return and exchange policy:
Return Eligibility
- Customized Items: Due to the custom nature of print-on-demand products, we do not accept returns or exchanges on customized items unless they arrive damaged or defective or if the wrong item was received.
- Non-Customized Items: Returns are accepted within 14 days of delivery. Items must be unused, unwashed, and in their original packaging.
Damaged or Defective Items
Please inspect your order upon reception and contact us within 7 days of receiving your order if the item is defective, damaged, or received the wrong item so we can evaluate the issue and make it right.
We will require a photo of the damaged or defective item for verification. Upon approval, we will either replace the item at no additional cost to you or provide a full refund.
Wrong Item Received
If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional cost.
Return Process
- Contact Us: To initiate a return, please email us at customersupport@onaprintco.com with your order number, reason for the return, and any relevant photos (if applicable).
- Approval: Once your return request is approved, we will provide instructions on how to proceed.
- Refund: After we receive and inspect the returned item, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to process.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Sale items
- Customized products (unless defective or incorrect)
Return Shipping Costs
- Suppose the return is due to an error on our part (damaged, defective, or incorrect item). In that case, we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact us at customersupport@onaprint.com.
Thank you for shopping with Onaprint Co. and for supporting our commitment to high-quality, meaningful products.